Email: customerservice@themegaway.com 

We’re confident you’ll be satisfied with the products we offer, but we realize that sometimes things do go wrong. If there is a problem with your order of any kind, please notify us within five business days of receipt of your order to report a problem. Below are instructions on how to handle various problems that might arise. If these do not answer your question, please feel free to contact us.

Wrong Item Received If you received an item you didn’t order or you did not receive an item you did order, please contact us so we can ship the correct item. If the error was on our end, we’ll ship the correct item to you at our cost. If the error was on your end, we’ll figure out how to remedy the situation as quickly possible.

Damaged or Expired Item If an item is damaged or the product date is past expiration when received, please notify us within five business days of receipt of your order and we’ll make arrangements to replace the product or refund the purchase price plus shipping cost of that item. We’ll need to get some information from you to determine what caused the problem so we can ensure it doesn’t happen again.

Please use the Contact Us form for fast, friendly assistance.

Returns If you need to return a product, please contact customer service within five business days of receipt of your order to request a Return Authorization number before sending anything back. Our friendly customer service staff will work with you to determine what went wrong and the best way to resolve it – quickly and easily to determine the right resolution.

Refunds Please let us know within five business days of receiving your package. We’ll need your order number and reason for requesting a refund. Refunds requested after 15 days of order date will be assessed and handled on a case by case basis. We will refund your original method of payment or issue a store credit. Store credits are good for 365 days from date of issue.

Errors and Omissions

We make every effort to keep our website as up-to-date as possible. However, things change all the time. Manufacturers may change how a product looks; they may change the package size or even the ingredients. We try to stay on top of these changes, but we may occasionally miss something.

Orders placed on the weekends or on holidays will be processed and shipped in 1-2 business days after the weekend or holiday.